What To Expect
All new patients will meet with one of our providers for an initial consultation and evaluation to find out what tests and treatments are best for them. Along with a thorough medical history and physical exam, we will discuss with you the most appropriate testing and treatment options available for your specific condition. Whenever possible, common allergy testing is arranged on the same day as the initial appointment to prevent an extra unnecessary trip to the office. Some procedures, tests, and treatments may require additional visits. Before any additional tests are performed, our staff will talk to you about what will be done and how much it will cost. You will have time to think about all of your options before moving forward.Learn About What To Expect
frequently asked questions
Learn more about AllerVie Health, what to expect as a new patient, and our various policies and procedures by visiting our Frequently Asked Questions page for a complete list of our FAQs.
How To Prepare for Your Appointment?
- Stop taking any antihistamines five days before your appointment. Antihistamines are commonly found in Benadryl, Triaminic, and many cough and cold medicines. Do not stop taking your Singulair or any asthma inhalers. If you are worried or have questions about which medications you should stop taking, please call our office.
- You can view a complete list of antihistamines
- Please wear clothing that will allow for allergy testing with ease such as a two-piece outfit like a shirt and pants. One-piece outfits make it difficult for certain types of allergy tests.
- We love children and welcome them at most appointments. However, if you are being allergy tested, you will need to stay still for extended periods of time, which makes it difficult to keep an eye on small children.
- Your visit as a new patient can last up to a few hours depending on testing needs. Please plan to stay at our office for the duration of your visit.
- We have Wi-Fi available in most locations for your convenience. Please check with our front desk team members for the Wi-Fi account and password.
- If you need to change or cancel your appointment, please call our office at least 24 hours in advance to avoid cancellation fees, up to $50.
What Is Financial Counseling and What Is My Financial Responsibility for Services?
We offer financial counseling services to patients during their appointment. Before services are provided, we will assist you in determining what your insurance covers for allergy testing, procedures, and/or immunotherapy.
All deductibles, copayments, and coinsurance amounts must be paid at the time of service. Parents or adults accompanying a minor will be responsible for the patient’s copay and bill at that visit. For our patient’s convenience, we accept cash, checks, and all major credit and debit cards.
We accept self-pay for our services at select AllerVie locations. If you don’t have insurance or want to pay out-of-pocket for our services, we will also provide financial counseling for you at your appointment. Payment is due in full at the time of service.
How Do You Handle Billing Inquiries, Overdue Accounts, or Claims & Refunds?
How Do I Receive a Copy of My Medical Records?
If you would like to transfer your records to another practice outside of the AllerVie Health network, we will work with you to transfer your medical records to the physician of your choice, to you personally, or to your legally authorized representative.
To receive a copy of your medical records, please complete our Medical Records Release form and submit your request to your local Allervie office. Please note that records requests may take 5–7 days to process. Requests from patients, guardians, and other physicians will be processed free of charge. Record requests from other entities may be subject to a fee.
If your local AllerVie office has permanently closed:
- Please reach out to us through our general contact form so we can best assist you. Someone from our Compliance Team will reach out to you within 3 business days to follow up.
- Records will be retained in accordance with record retention requirements under state law. There may be a transition period for records being transitioned to a secure medical records facility, and a nominal fee may be charged to you as in accordance with applicable state law for the transfer of records to you.
Why Is Pollen Count Important?
The pollen count measures how much pollen is in the air, but it doesn’t have anything to do with a person’s symptoms or how bad they might be. A “low” pollen count doesn’t always mean that there aren’t many symptoms, and a “high” pollen count doesn’t always mean that there are a lot of health problems. When there are a lot of pollen grains in the air, people should usually take more care.
We know your local pollen count is important to you!
- We have embedded pollen count, mold count, and air quality index numbers in your local AllerVie clinic page.
- You can also access the pollen count from the American Academy of Allergy, Asthma, and Immunology website, as well as subscribe to notification emails every time the pollen count has been updated.