What to Expect?
All new patients will meet with one of our providers for an initial consultation and evaluation to find out what tests and treatments are best for them. Along with a thorough medical history and physical exam, we will discuss with you the most appropriate testing and treatment options available for your specific condition. Whenever possible, common allergy testing is arranged on the same day as the initial appointment to prevent an extra unnecessary trip to the office. Some procedures, tests, and treatments may require additional visits. Before any additional tests are performed, our staff will talk to you about what will be done and how much it will cost. You will have time to think about all of your options before moving forward.
For testing, we advise our new patients to stop taking all antihistamine medications five days before their new patient appointment. Patients should not stop any other medications, such as inhalers or nose sprays. If they are unable to discontinue their antihistamines, they should continue their medications, and the physician will discuss alternative medications, testing, or later testing at their initial appointment.
Our providers take pride in providing extensive education on prevention and treatment of immunological conditions. Treatment options will be talked about with the patient and tailored to meet their needs. Treatment options include, but are not limited to, allergy avoidance and/or food elimination counseling, medication management, allergen immunotherapy (allergy shots or oral immunotherapy for foods), and biologic treatments.
How To Prepare for Your Appointment?
- Stop taking any antihistamines five days before your appointment. Antihistamines are commonly found in over the counter cold medicines. Do not stop taking your essential asthma medications and inhalers. If you are worried or have questions about which medications you should stop taking, please call our office.
- You can view a complete list of antihistamines
- Please wear clothing that will allow for allergy testing with ease such as a two-piece outfit like a shirt and pants. One-piece outfits make it difficult for certain types of allergy tests.
- We love children and welcome them at most appointments. However, if you are being allergy tested, you will need to stay still for extended periods of time, which makes it difficult to keep an eye on small children.
- Your visit as a new patient can last up to a few hours depending on testing needs. Please plan to stay at our office for the duration of your visit.
- We have Wi-Fi available in most locations for your convenience. Please check with our front desk team members for the Wi-Fi account and password.
- If you need to change or cancel your appointment, please call our office at least 24 hours in advance to avoid cancellation fees, up to $50.
What Is Financial Counseling and What Is My Financial Responsibility for Services?
We offer financial counseling services to patients during their appointment. Before services are provided, we will assist you in determining what your insurance covers for allergy testing, procedures, and/or immunotherapy.
All deductibles, copayments, and coinsurance amounts must be paid at the time of service. Parents or adults accompanying a minor will be responsible for the patient’s copay and bill at that visit. For our patient’s convenience, we accept cash, checks, and all major credit and debit cards.
We accept self-pay for our services at select AllerVie locations. If you don’t have insurance or want to pay out-of-pocket for our services, we will also provide financial counseling for you at your appointment. Payment is due in full at the time of service.
How Do You Handle Billing Inquiries, Overdue Accounts, or Claims & Refunds?
AllerVie takes care of all of our patients’ billing needs, from electronically filing insurance claims and patient statements to helping patients with questions about their bills.
Patients who have a balance that is past due will receive a statement every month. Since payments are due at the time of service, any balances that are more than 30 days old are considered overdue. An outside collection service will be utilized for accounts that had a significant payment within 90 days of the date of service.
AllerVie Account Services Representatives file our patients’ insurance claims. On occasion, you may find that your account has a credit balance. As soon as we find it, we’ll give it back to you. It could also affect your account.
If you have questions about your bill, past due account balances, credit balances, to setup payment plans and more, please visit the location nearest you to view bill pay options available in your area.
How Do I Receive a Copy of My Medical Records?
If you would like to transfer your records to another practice outside of the AllerVie Health network, we will work with you to transfer your medical records to the physician of your choice, to you personally, or to your legally authorized representative.
To receive a copy of your medical records, please complete our Medical Records Release form and submit your request to your local Allervie office. Please note that records requests may take 5–7 days to process. Requests from patients, guardians, and other physicians will be processed free of charge. Record requests from other entities may be subject to a fee.
If your local AllerVie office has permanently closed:
- Please reach out to us through our general contact form so we can best assist you. Someone from our Compliance Team will reach out to you within 3 business days to follow up.
- Records will be retained in accordance with record retention requirements under state law. There may be a transition period for records being transitioned to a secure medical records facility, and a nominal fee may be charged to you as in accordance with applicable state law for the transfer of records to you.
Do You Offer Interpreting Services?
AllerVie Health locations offer interpreting services through Language Line Solutions. Interpreters are available to our patients by phone at their appointment. There is no cost to our patients for the following languages: https://www.languageline.com/client-services/list-of-languages.
Can I Transfer My Allergy Shots to an AllerVie Location?
Patients transferring their care or allergy shots to an AllerVie location should schedule a new patient appointment with one of our providers. Please bring all of your medical records and applicable shot records with you to your new patient visit.
How Do I Refill Prescriptions?
All medications, including refills, are prescribed based on your current condition and will be summarized in your instruction sheet/treatment plan. Follow-up appointments are scheduled so that we can monitor your condition and adjust medicines or allergy injections accordingly.
Contact your local AllerVie office to get prescriptions renewed or refilled. Please visit the location nearest you to see if they are utilizing a patient portal at this time where you can securely view medications and easily request prescription refills and/or renewals electronically.
Requests will be filled during normal clinic hours only. Please make sure we have your most current pharmacy address and phone number. Please check with your pharmacy for the status of your refill.
Please remember that if you haven’t been seen for a follow-up visit in the last year, we cannot write you a prescription or fulfill a refill request. Your appointments must be up to date per your provider’s instructions for prescriptions to be refilled.
How Do I Receive My Lab Results?
Results from laboratory and imaging tests may come back at different times, sometimes taking up to two weeks.
We will notify you of your lab and imaging results either through the patient portal, via phone call, or a follow-up telehealth appointment depending on the AllerVie office.
How Do I Get School Forms Completed?
Our offices will complete and sign appropriate school forms that are provided to us by the parents/legal guardians of our patients, and a fee may be incurred for the request. Please allow five days for all school forms to be completed.
Additionally, we cannot provide school forms if your child has not been seen in the last year, so please ensure your child is up-to-date and maintaining their annual appointments.
This process varies by location. Please contact the location nearest you to learn more.